FAQ

1. How do I log in?	Click on the link for the Employee Onboarding Portal on the email you received from HR. Use the username and password provided in the email.
2. How do I know what information I need to provide?	After logging in to the onboarding portal, the 'Instructions' section in the onboarding portal will provide guidance as to what information you need to provide.
3. What if I do not have all of the information requested of me?	Upload all of the documentation that you do have, post your questions or comments in the 'Comments To/From HR' section of your onboarding portal, located on the bottom left side of the onboarding portal page, and click the 'Submit for Approval' button. The HR office will contact you if additional information is required.
4. How do I upload a file?	Please refer to item #6 in the onboarding email step-by-step instructions you received.
5. I am getting an error when downloading/uploading documents. What do I do?	Please click here to open a ticket to request technical assistance.
6. How much time do I have to provide the information?	After logging in to the onboarding portal, the 'Instructions' section in the onboarding portal will provide guidance as to how long you have to provide the information requested.
7. I just submitted my onboarding process. What happens next, or when should I expect a response from the HR office?	You will get an email from the county to confirm your documents have been submitted successfully. You will be notified by email if additional documents need to be submitted. If all documents received are satisfactory, HR will contact you regarding the next steps.
8. I forgot to include some of the required documents. What do I do now?	Please contact the HR Office for the department that contacted you at the phone number listed in question 15 and explain the situation. They will provide you with instructions on how and when to provide this information
9. How do I know that the information was submitted successfully?	You will receive a confirmation email from onboarding@lacounty.gov that states that your documents have been submitted successfully
10. What is the status of my onboarding process?	Please contact the HR Office for the department that contacted you at the phone number listed in question 15 to receive a status update on your onboarding process.
11. I received a request to provide additional information. What additional information is required?	After logging in to the onboarding portal, the 'Comments To/From HR' section in the onboarding portal will provide guidance as to what new information you need to provide.
12. I changed my mind about accepting this position. How can I cancel my onboarding process?	Post a comment in the 'Comments To/From HR' section that you would like to decline your offer for employment, and click 'Submit for Approval'.
13. I changed email addresses after I submitted my onboarding process. How can I update my email address, so that I receive future communications?	Changes of address or other contact information must be submitted in writing to the Human Resources Unit of the department that initiated the Onboarding Process. Please refer to the list of departments for their contact information.
14. How do I submit my onboarding process if I need accommodations due to a disability?	If you need accommodations under the Americans with Disabilities Act (ADA), you may contact the Department of Human Resources, ADA Coordinator at the contact information below for more information. Please keep in mind the timeliness requirement for your appeal submission. adarequests@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077
15. I still have questions about my onboarding process. What do I do?	Please contact the HR office of the department that sent you the notification at the following numbers. The department name is identified at the end of the email notification Internal Services Department: (323) 881-4667 Registrar-Recorder/County Clerk: (562) 462-2285 Department of Human Resources: (213) 974-1146