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Employee Onboarding Portal Frequently Asked Questions
| 1. What internet browsers can I use? | Both Internet Explorer and Google Chrome can be used to access the onboarding portal, however, we recommend using a Google Chrome Version 45.0 or higher when completing your forms for a better user experience. |
| 2. How do I log in? | Click on the link for the Employee Onboarding Portal on the email you received from HR. Use the username and password provided in the email. |
| 3. How do I know what information I need to provide? | After logging in to the onboarding portal, the 'Instructions' section in the onboarding portal will provide guidance as to what information you need to provide. |
| 4. What if I do not have all of the information requested of me? | If you aren't sure what information to enter before completing your form, post your questions or comments in the 'Comments To/From HR' section of your onboarding portal, located on the bottom left side of the onboarding portal page, and click the 'Submit for Approval' button. The HR office will provide you with additional information as required. |
| 5. What if I do not have my employee number yet, what do I put in the employee number field? | Type "Unknown" in the employee number field on all forms. |
| 6. How do I upload a file? | Please refer to item #6 in the onboarding email step-by-step instructions you received. |
| 7. I am getting an error when downloading/uploading documents. What do I do? | Please click here to open a ticket to request technical assistance. |
| 8. How much time do I have to provide the information? | After logging in to the onboarding portal, the 'Instructions' section in the onboarding portal will provide guidance as to how long you have to provide the information requested. |
| 9. I am not able to view the 'done' button so I can save the form after I have completed and signed it, what do I do? | This error occurs only with the Google Chrome browser where the scale of the page has cut off view of the 'DONE' button. To be able to view and click the 'DONE' button so you can complete your form, click this link and follow the instructions to adjust the zoom settings on Google Chrome. If you still continue experiencing issues viewing the 'DONE' button after performing the steps outlined in the previous link, click here to open a ticket to request additional technical assistance. |
| 10. I just submitted my onboarding process. What happens next, or when should I expect a response from the HR office? | You will get an email from the county to confirm your documents have been submitted successfully. You will be notified by email if additional documents need to be submitted. If all documents received are satisfactory, HR will contact you regarding the next steps. |
| 11. I forgot to include some of the required documents. What do I do now? | Please contact the HR Office for the department that contacted you at the phone number listed below under the FAQ "I Still Have Questions..." and explain the situation. They will provide you with instructions on how and when to provide this information. |
| 12. How do I know that the information was submitted successfully? | You will receive a confirmation email from onboarding@lacounty.gov that states that your documents have been submitted successfully |
| 13. What is the status of my onboarding process? | Please contact the HR Office for the department that contacted you at the phone number listed below under the FAQ "I Still Have Questions..." to receive a status update on your onboarding process. |
| 14. I received a request to provide additional information. What additional information is required? | After logging in to the onboarding portal, the 'Comments To/From HR' section in the onboarding portal will provide guidance as to what new information you need to provide. |
| 15. I changed my mind about accepting this position. How can I cancel my onboarding process? | Post a comment in the 'Comments To/From HR' section that you would like to decline your offer for employment and click 'Submit for Approval'. If you decided to decline your offer for employment after submitting your packet, contact your department hiring manager by either phone/email to inform them. |
| 16. I changed email addresses after I submitted my onboarding process. How can I update my email address, so that I receive future communications? | Changes of address or other contact information must be submitted in writing to the Human Resources Unit of the department that initiated the Onboarding Process. Please refer to the list of departments below under the FAQ "I Still Have Questions..." for their contact information. |
| 17. How do I submit my onboarding process if I need accommodations due to a disability? | If you need accommodations under the Americans with Disabilities Act (ADA), you may contact the Department of Human Resources, ADA Coordinator at the contact information below for more information.
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| 18. I still have questions about my onboarding process. What do I do? | Please check the onboarding task for specific contact instructions from HR, however, if none are provided, contact the HR office of the department that sent you the notification at the following numbers. If contact information for your department is not listed below, please contact the hiring manager you are working with:
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